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FAQ and Policies

 

Why are the prices higher than what I pay for a pet store fish? 

Most big chain pet stores order their fish from overseas in bulk for very cheap, these fish are often bred with poor genetics, and then are stored in poor water conditions and small cups, which can greatly reduce their life spans. Private breeders know exactly what genes they are breeding and use healthy and top quality fish for breeding, as well as keep the fish in clean conditions and raise them with the best quality live foods. It can take up to 6 months or more from start to finish for raising one batch of fry to adulthood, that is a lot of time, cleaning, resources, and patience for a handful of baby fish! That is why private breeders will charge more per fish, but these fish will live much longer and be less prone to weakened immune systems or genetic diseases. 

How do I buy an item?

Select item from store and click add to cart. Then go to cart and click "Checkout". I do not have an online payment option set up yet for now I'm only doing eTransfer and Cash only. I would prefer Cash but if that's not an option I can accept a transfer. Once you check out, you can select your option, if you want to pay with cash upon arrival, select cash, if you want to eTransfer upon arrival, select eTransfer, if you want to reserve a betta or put on hold, select reserve. You will then receive an email with further instructions, address, and confirmation, please reply to this email to set up a pick up date if paying with cash/transfer. If reserving please reply to email with date of pick up along with transfer ($10 a week, please see "reserving betta" section of FAQ) If requesting shipping please email me first with details before selecting anything on site.

Or instead feel free to message me and I can chat with you and do this on my end. 

What's the shipping process?

I mostly stick to shipping within BC, but also offer Canada wide shipping. Please contact me for more information and rates and to get a quote. There is an extra $3 fee for heat packs which are a must while shipping any kind of tropical fish. I only ship on Mondays (with a few exceptions) with UPS so please give me a few days heads up to get your order ready. UPS is next day or 2 day only, I will not be doing 3 day as the risks are too high. You can expect shipping prices to be between $37-67. With Harbor air, it is same day shipping, and you just pay the shipping once you receive your order at the terminal on your end. Prices with harbor air are about $20. Make sure to contact me separately if you would like to consider shipping as this website does not do it in checkout.

How do I put a betta on hold/reserve?

You can select the fish or item of your choice and add them to your cart, then go though check out, but select the option "reserve" in the checkout. This item will then show "out of stock" on website so nobody else can select it, but will give me a notification that you reserved it. You'll get an email confirmation, and from there you can send an eTransfer to that email letting me know what date you are picking up along with the transfer. I charge a fee of non refundable $10 a week to put on hold, then you can transfer the full price of item or give cash when you come pick them up. you can also just email me or facebook message to set up this process as well.

Do you do delivery/drop off in the lower mainland?

I can do delivery/drop off in certain cities for an extra fee, $10 for Burnaby, and New West, $20 for Coquitlam, Port Moody, East Van. Please message for any inquiries. 

Is there a guarantee on my fish incase he doesn't make it?

I strive to make sure every fish is in top condition when I sell them. Unfortunately unless the illness is visible or you alert me of any problems THE DAY OF, I do not offer refunds or exchanges. For example, you take your fish home and realize when you get home he has ich, send a photo so I can see, I will gladly offer to take him back and give a refund, or exchange for a different fish of equal value. Or if you contact me I can also advise you on how to treat said conditions. But there are cases where it might be shock, or you changed the water temperature too quickly or the fish got injured on your way home, where unfortunately I would not be able to determine the cause of death or illness, and therefore would not offer a refund or exchange. Also the days following after you bring your fish home if they pass away or get sick, then it's out of my hands, they are your responsibility after the first day. I also cannot guarantee alive arrival for shipping, there are so many factors to consider (but every fish I've shipped in the past has arrived alive) so just use your discretion. I only have small amounts of stock at once so thank you for understanding. Please see the DOA policy on this page for more on shipping. 

Is there a physical store I can visit? 

Unfortunately no, I breed my bettas from my office at home, and since I'm immunocompromised I am not allowing visitors in the house at this time. However, I can take as many pictures or videos as you'd like of the fish, or if you'd like you can come to the front of the building and I can show you the fish before you decide to purchase.

Do you have any more stock than what's on your website or page? 

Everything I have currently available will be posted on my website or Facebook page, I will update things as they are ready to be posted. 

Can I keep more than one betta in a tank together?

Male bettas cannot be in the same tank together unless there is a divider separating them, they will fight to the death. Male bettas cannot be kept with females, unless you plan on breeding them and even then the female must be removed after, males will be extremely aggressive towards females if permanently housed together, causing injury, as well as female can get egg bound if constantly around males. Female bettas can be kept with other female bettas in what is called a sorority, however there is a lot of research that must be done first to make sure you are doing it correctly, and to avoid aggression. The general rule of thumb is 3 bettas per every 10-15 gallons, ideally a good starting number is 5 to help spread out temperament, and should be in a 20 gallon or bigger heavily planted cycled tank with plenty of hides. Please feel free to message me if you have questions about female betta sororities. 

Do I need to cycle my tank before buying a fish?

Yes! 100%! If you're not familiar with tank cycling (the nitrogen cycle) you should definitely look that up before going forward with buying a fish. I do sell live plants, snails, shrimp (soon), and filter media bacteria to help speed up your cycling process, to make sure you have the best environment for your fish. I would also recommend getting water test strips to test your parameters before adding a new fishy! 

DOA (dead on arrival) shipping policy

My DOA shipping policy is that you need to understand the risks involved with shipping a live animal before you decide to purchase. I am not offering refunds or credit for fish DOA at this time. If there is an issue with the boxes being damaged during shipping then you'll need to contact UPS, and they might be able to give a refund if goods were damaged. I give the most optimal conditions for shipping including 72hr heat packs, tons of stuffing in the boxes, double bagged and thermal wrapped and small amount of stress guard is added beforehand, fragile stickers, and fasting for 24 hours to limit waste production, but even with all of this in my control, I cannot predict delays, natural disasters, leaks, or damaged boxes, or rough handling. If you are worried about delays I would always recommend priority next day shipping, and UPS guarantees next day or money back. I make sure to send a picture of the fish in its shipping bag before its sent off to show it is alive and healthy. Please understand that I run a very small business, and only have very limited stock at once.